Frequently Asked Questions
I'VE BOOKED MY CRUISE -- NOW WHAT?
You will receive a confirmation from CruiseOne by email within 2 weeks of making your reservation.
Please read your confirmation carefully.
Pay special attention to the spelling of each name on the confirmation and notify CruiseOne immediately if there are any corrections.
Your CruiseOne confirmation will also show the balance remaining on your account.
By making your deposit, you acknowledge and authorize CruiseOne to apply the remaining balance of your account to the credit card on file with CruiseOne.
It is your responsibility to notify CruiseOne if your credit card or expiration changes.
WILL WHITNEY THORE BE ON THE CRUISE?
Yes! Whitney will be joining us onboard the ship for the entire duration of the cruise.
There will be many opportunities to interact with her.
WHEN WILL I RECEIVE MY CRUISE DOCUMENTS?
30 days prior to sailing you will be able to check in on-line, print edocs, boarding pass, and luggage tags.
MY TRAVEL COMPANION IS NOT INTERESTED IN PARTICIPATING IN THE NO BODY SHAME AT SEA PROGRAM. IS THERE A DISCOUNT FOR NOT PARTICIPATING?
No, because this is a special group, there are no discounts if you choose not to participate. There are many special amenities with this group so therefore we are unable to provide a discount.
CAN I USE COUPONS I HAVE FROM THE CRUISE LINE FOR A DISCOUNT?
No, coupons cannot be used for this group.
HOW DO I BOOK SHORE EXCURSIONS?
CruiseOne will offer special Shore Excursions for the No Body Shame at Sea group that can only be reserved through CruiseOne however, there are additional excursions available through our website (Click Here)
WHAT IS NORWEGIAN'S AGE POLICY?
ARE PHYSICALLY CHALLENGED FACILITIES AVAILABLE ONBOARD?
Yes, all ships have physically challenged facilities as well as a select number of cabins for physically challenged guests.
As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014.
The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players. On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas.
Guests in the Garden Villas may smoke in their private garden and on their private sun decks.
Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only.
If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship's management based on the ship's specific characteristics and arrangement.
Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children's pool areas. On ships with The Waterfront, smoking is permitted on the starboard side excluding any food service areas. Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location.
Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.
Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule.
WHAT IS NORWEGIAN SMOKING POLICY?
Age Requirements for Travel
Note: These terms are effective at the time of boarding.
Traveling with Infants:
At least six (6) months of age on the day of boarding
At least twelve (12) months of age on the day of boarding if your cruise has 3 or more consecutive days at sea.
Traveling with Minors and Young Adults:
Norwegian Cruise Lines policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom by a guest 21 years of age or older at the time of boarding.
Minors - an individual under the age of 18 on the day of embarkation/boarding.
Young Adult- an individual between the ages of 18 and 20.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.
Traveling with Minors Unaccompanied by Parent or Legal Guardian*:
The following documents must be supplied at the pier during check-in:
1) Download and Complete the Parental Consent Release form (PDF)
Minors or the same parent(s)/legal guardian(s) may be listed on the same form
2) Copy of both parents/legal guardians Driver’s License or other Government Issued ID
Adoptive parents, legal guardians or persons separated or divorced are advised to keep legal and other relevant documents available in order to clarify custody rights.
*If travelling to Canada, you’ll the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):
Canadian entry requirements stipulate that a child under the age of 18 traveling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarized) from the parents or legal guardian containing:
Authorization for the child to travel with another person and to be outside the country;
The name and a 24-hour contact telephone number of the parents or guardian;
The destination and length of stay in Canada.
DO I NEED A PASSPORT?
Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation.
Guest should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Norwegian assumes no responsibility for advising guests of proper travel documentation.
Norwegian highly recommends that all guests travel with a passport (valid for at least six months beyond completion of travel-unless otherwise noted differently). This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one.
Additionally, this will enable guests to fly from the U.S. to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to the U.S. without significant delays and complications.
ARE ATM MACHINES AVAILABLE ONBOARD?
ATM machines are available 24 hours a day for a transaction charge per usage.
Visa, MasterCard, American Express and Discover cards are accepted.
* As a reminder, our ships are cashless.
For your convenience, you can use your FreestyleCard to purchase any items not included in your cruise fare.
* ATM's only dispense U.S. Dollars, regardless of ship itinerary.
WHAT DO I NEED TO MAKE MY RESERVATION?
Full LEGAL Name - No Nicknames - this information must match your passport - middle names are not required (for example if your name is Robert, but you go by Bob, your legal name is Robert)
Date of Birth of All passengers
Citizenship of All Passengers
Dietary Needs (bland, vegetarian, low sugar, salt-free, etc. however, not all special diets can be met)
Special Physical needs (wheelchair, blind, deaf, pregnant, etc.)
Credit Card Information (number, name as it appears on card, etc.)
PLEASE NOTE THAT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER ARE ACCEPTED FORMS OF PAYMENT.
IF PAYING BY ECHECK, PLEASE CALL CRUISEONE AT 704-380-3464 (RHONDA PITTS)
HOW DO I GET TO THE MIAMI PORT?
For directions to the Miami cruise ship terminal as well as parking information please click here
DO YOU OFFER TRANSFERS?
***All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only.***
© CruiseOne 2016
Transfers Between Airport & Cruise Pier
Norwegian offers ground transfers between the airport and the pier and vice versa. If you’ve made your own flight arrangements to your cruise embarkation city and want to avoid the hassle of waiting for a taxi, call us and we'll send a Norwegian representative to the airport to assist you with getting to your destination. To arrange for transfers, have your airline documentation ready and call our Reservation Department.
Call 800.327.7030 to make transfer arrangements
If you've made your cruise reservation through a travel agency, please contact your agent directly to make transfer arrangements.
Important Information about Norwegian Cruise Line Ground Transfers
Airport to pier transfers or vice versa are available for purchase for all guests.
A Norwegian Cruise Line representative will meet you in the baggage claim area for domestic flights and outside of customs for international flights to assist with transportation to the ship or hotel (if applicable).
For cruise-only guests booking your own return flights, we suggest a departure time no less than six hours after the announced arrival time of the ship.
All guests who purchase transfers will receive a transfer voucher with their eDocs.
What is the cost of Transfers?
Between Ft. Lauderdale Airport and Port Miami:
Between Miami Airport and Port Miami:
One Way: $25.00
One Way: $16.00
*Transfer rates are subject to change and any unused services are non refundable
Phone: (704) 380-3464 (Rhonda Pitts)
Phone: (864) 525-3249 (Debbi McLees)
IS THERE LODGING AVAILABLE PRE AND POST CRUISE?
Yes, more information forthcoming
WHAT CAN'T I BRING ON BOARD?
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
Samsung Galaxy Note7
In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid traveling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest’s possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.
Alcoholic or non-alcoholic beverages of any kind including water, soda and juices*
For more information read our FAQ about "Can I bring water or soda on board?".
Unsealed food items will not be allowed onboard.
Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature
Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.